Insurance Company Compliance E-Signature Case Study

Challenge: A leading Swiss insurance company faced compliance issues managing policy documents, claim forms, and client agreements that required wet signatures. Physical paperwork created delays, storage burdens, and regulatory risks under FINMA and DSG/DSGVO.

Solution: The insurer implemented SignnTrack to digitize its signature process. All customer-facing and internal documents—policy issuance, renewals, and claims—were handled through compliant e-signatures with secure audit trails and strong identity verification.

Impact: The company achieved full compliance alignment with Swiss and EU regulations, reduced signature cycle time by 65%, and increased client satisfaction scores by 30%.

Key Benefits for the Insurance Company

• Regulatory Compliance: Met FINMA, ZertES, and eIDAS requirements for electronic signature validity.
• Improved Efficiency: Policy issuance and claims approval processes were completed digitally within hours.
• Enhanced Security: End-to-end encryption and audit-proof tracking ensured data integrity and client trust.
• Customer Satisfaction: Clients signed documents anytime, anywhere—no printing, scanning, or mailing required.
• Reduced Risk of Errors: Automated templates minimized manual data entry mistakes and contract mismanagement.

Implementation Process

1. Process Audit: Identified all signature-dependent workflows including claims, underwriting, and compliance approvals.
2. Template Standardization: Created e-signature templates for recurring policy documents, NDAs, and customer consent forms.
3. Role-Based Access: Set permissions for compliance officers, underwriters, and agents with 2FA authentication.
4. Integration: Connected SignnTrack with internal CRM and document management systems for seamless data exchange.
5. Compliance Validation: Established retention and deletion policies in accordance with FINMA Circular 2018/3 and GDPR/DSG.

Best Practices for Insurers Using E-Signatures

• Verify Identity Securely: Use advanced or qualified e-signatures (FES/QES) for regulated contracts and high-value claims.
• Automate Workflow Triggers: Enable reminders and alerts for pending client or internal signatures to reduce delays.
• Audit and Archive: Store digital contracts with tamper-proof logs and ensure audit readiness for regulatory checks.
• Train Staff: Educate agents and compliance teams on secure document handling and client communication protocols.
• Review Policies Periodically: Conduct quarterly compliance reviews to ensure adherence to legal and data standards.

Security & Compliance

SignnTrack ensures that every document signed meets legal, regulatory, and security requirements across the insurance industry:

• Encryption: AES-256 encryption for data at rest and TLS 1.3 in transit.
• Audit Trails: Immutable logs with timestamp, IP, signer identity, and certificate chain for every action.
• Qualified Signatures: Supports QES compliant with ZertES/eIDAS for high-trust transactions.
• Access Control: Role-based access, SSO, and optional two-factor authentication for signers and reviewers.
• Data Privacy: GDPR/DSG alignment for customer data handling, storage, and retention lifecycle.

Stay Compliant with E-Signatures

Ensure regulatory compliance and faster document turnaround with SignnTrack for insurance operations.