SignNTrack – Simplify Digital Signatures

Law Firm E-Signature Case Study

How a law firm improved compliance and client satisfaction by digitizing contract management with SignnTrack.

Updated: Reading Time: ~8 Min

Challenge: A mid-sized Swiss law firm struggled to manage client agreements, NDAs, and power-of-attorney documents across multiple offices. Manual signatures led to delays, lost papers, and compliance concerns with data protection laws.

Solution: The firm adopted SignnTrack to digitize contract workflows. E-signatures ensured traceability and legal validity under ZertES and eIDAS standards, while secure audit trails simplified compliance reviews.

Impact: Document turnaround time decreased by 70%, client onboarding became fully digital, and audit readiness improved significantly.

Key Benefits for the Law Firm

  • Compliance Assurance: E-signatures provided ZertES/eIDAS-level legal validity for all client documents.
  • Improved Audit Trails: Every signature included encrypted timestamps, IP logs, and signer IDs for full traceability.
  • Reduced Turnaround Time: Agreements were signed digitally within hours instead of days.
  • Client Convenience: Clients could review and sign documents securely from any device, including smartphones.
  • Centralized Archiving: Digitally signed contracts stored in a secure cloud repository with access control and retention rules.

Implementation Process

  1. Document Audit: The firm categorized document types (contracts, NDAs, client authorizations) and mapped signature requirements.
  2. Template Creation: Standardized document templates with predefined fields for partners, associates, and clients.
  3. Role-Based Workflows: Approval routes defined for multi-signer cases (Partner → Client → Witness).
  4. Identity Verification: Integrated QES for high-risk legal documents to ensure qualified signer identification.
  5. Compliance Review: Set automated archiving and retention policies aligned with Swiss Bar Association guidelines.

Best Practices for Law Firms

  • Adopt a Signature Policy: Define which documents require EES, FES, or QES signatures to match compliance needs.
  • Enable Two-Factor Authentication: Use 2FA for client and internal signatures to enhance data security.
  • Standardize Templates: Preload contract clauses and approval flows to minimize manual drafting errors.
  • Secure Storage: Keep all signed files in an encrypted, access-controlled environment with audit-ready tagging.
  • Educate Clients: Provide a short digital signing guide to ease adoption and improve client experience.

Security & Compliance

SignnTrack helped the law firm meet the highest data protection and legal standards:

  • End-to-End Encryption: Ensured confidential documents were securely exchanged and stored.
  • Immutable Audit Trails: Protected the integrity of every signature and transaction with verifiable hashes.
  • Compliance Frameworks: Aligned with Swiss ZertES, EU eIDAS, and GDPR/DSG requirements.
  • Access Controls: Limited document access based on user roles and permissions, ensuring only authorized parties could view sensitive data.

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